TERMS AND CONDITIONS
INTRODUCTION
We want our clients to be happy with the products purchased from our stores. If you are not completely satisfied, you can return the product/s to us and we will either repair it, replace it, or credit your account, subject to the below terms.
This Policy applies to products bought from any Maskscara Retail Outlet, Maskscara Distribution Warehouse and Maskscara Online Store. This policy excludes Agents, Bulk Group purchases and Third-Party Re-Sellers which are dealt with separately. Certain parts of our returns Policy do not apply to Agents, Bulk Group Purchases & Resellers, which is indicated in the relevant section below.
This Policy forms part of the Maskscara Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise.
Nothing in this Policy is intended to limit your statutory rights in any way.
Your attention is drawn to our Terms and Conditions because they are important and should be carefully noted.
IMPORTANT NOTICE
This website can be accessed at http://maskscara.co.za; related mobi-sites and software applications (the “Website”) and is owned and operated by Maskscara (Pty) Ltd. (“Maskscara”, “we”, “us” and “our”).
Our Website Terms and Conditions (“Terms and Conditions”) govern the ordering, sale and delivery of Goods, and the use of the Website..
Our Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your” or “user”), including without limitation each user who registers as contemplated below (“registered user”).
By using the Website and by clicking on the “Register Now”/”Sign up” ”/”Log in” button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.
Our Website enables you to shop online for an extensive range of beauty industry related goods which may include Nail Polishes, Soak Off Gel Polishes, Gel, Hard Gel, Acrylic, Nail Tips, LED/UV Lamps and Nail Dryers, Nail Tools, Nail Art items, Skincare Items and so on (“Goods”).
CONSUMER PROTECTION ACT, 68 of 2008 (the “CPA”)
These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).
These Terms and Conditions contain provisions that appear in similar text and style to this clause and which;
If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask Maskscara to explain it to you before you accept the Terms and Conditions or continue using the Website.
Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Maskscara in terms of the CPA.
Maskscara permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.
RETURNS
Please refer to our “returns policy” for more information about cancelling orders after delivery, and about returns (and related refunds, replacements or repairs). The “returns policy” is incorporated by reference (which means that it forms part of these Terms and Conditions).
Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products.
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
The onus to return the product/s to us is on you and return shipping charges have to be paid by yourself (please note we do not accept returns via the Post Office, our PO Box and PostNet branches).
Upon your instruction we can collect the product/s from you using our courier if you wish to pay the stipulated return shipping fee directly to us (usually R150.00, more for parcels with a volumetric weight higher than 2kg). Our courier is entitled to refuse collection of a product/s that is not properly packaged for transport.
Once we have inspected the product/s and validated your return, we will credit your online profile account with the purchase price of the product within 7 days of the return.
Should you choose to obtain a refund and the original amount was paid to us using PayFast and any third-party as payment facilitator, the refund amount will be less the PayFast or third-party fees.
Please bear in mind that refunds can take 5 - 10 working days to be processed.
We are entitled to refuse a return if the returned product/s and its original packaging is damaged, not in a re-saleable condition or missing any accessories.
The following products are not eligible for a refund, exchange or credit.
Unwanted Products
You can return an unwanted product to us at no charge, provided that;
Return Procedure
You log a return via e-mail at orders@maskscara.co.za within 7 days of delivery to you or collection by you of the unwanted product/s.
After 7 days, you can only return a product if it is defective within 6 months of you taking delivery of the product, as long as such defect was not caused by your negligence and is within the warranty period.
Upon your instruction we will collect the product/s from you using our courier if you wish to pay the stipulated return shipping fee directly to us (usually R150.00, more for parcels with a volumetric weight higher than 2kg). Our courier is entitled to refuse collection of a product/s that is not properly packaged for transport.
Should a product be damaged. missing or missing any parts or accessories at the time of delivery or collection, please notify us within 24 hours of such delivery / collection by emailing us at orders@maskscara.co.za.
Changed your mind?
Where you have changed your mind, and would like a credit for a product, you can return it at your own cost to our warehouse if;
Want to exchange?
Items which are not consumables or where seals have not been broken (such as lamps, crystals, sealed wipes, etc.) can be exchanged, provided that such variation is in stock, is available at the same price as the product original
